| Release | Comments |
|---|---|
Release 5 | Release 5. SIR40316 Certificate IV in Retail Management supersedes and is equivalent to Release 4. SIR40316 Certificate IV in Retail Management. Modification includes addition of elective unit:
|
Release 4 | This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers |
Release 3 | This version was released in SIR Retail Services Training Package Release 4.0 Electives updated to include online and social media units and to update imported electives. |
Release 2 | This version was released in SIR Retail Services Training Package Release 3.0 Electives updated. |
Release 1 | Initial release. |
This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry to this qualification is open to individuals who:
or
11 units must be completed:
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Unit marked with an asterisk * includes prerequisite unit SIRXCEG008 Manage disrespectful, aggressive or abusive customers.
